1. Scope
This policy applies to your use of birgulklinik.com, our contact/booking forms, and communications by email, phone, or messaging apps.
2. Data We Collect
Identity & contact: name, phone, email, country/city.
Appointment/service data: requested treatment, optional medical details or files you volunteer, preferred dates.
Correspondence: messages sent via forms/email and our support notes.
Website usage: IP address, device/browser type, pages visited, cookies and analytics identifiers.
Marketing (optional): newsletter or promotions you subscribe to.
We do not collect sensitive medical data unless clearly needed to provide care and only with your explicit consent and as permitted by law.
3. How We Collect It
Directly from you via our forms, phone, WhatsApp/email.
Automatically through cookies and analytics tools.
Occasionally from referral partners (e.g., medical travel agencies) where a lawful basis exists.
4. Purposes & Legal Bases
Appointments & communication (responding to inquiries).
Legal basis: contract/steps prior to a contract (KVKK 5/2-c; GDPR 6(1)(b)).Providing medical care/treatment plans when you share health data.
Legal basis: your explicit consent for special-category data (KVKK Art. 6; GDPR 9(2)(a)).Optional marketing (updates/offers).
Legal basis: consent (you may withdraw anytime).Website improvement, analytics, security & fraud prevention.
Legal basis: legitimate interests/legal obligation.Compliance & recordkeeping (including invoicing).
Legal basis: legal obligation.
5. Cookies & Analytics
We use necessary cookies for the site to function and optional cookies for analytics/performance. We may use [Google Analytics] or similar tools to understand usage. You can control non-essential cookies via our cookie banner or your browser settings; non-essential cookies load only with your consent (where required).
6. Sharing Your Data
We share the minimum necessary data with:
Hosting and infrastructure providers (site/email).
Clinic management/CRM tools (if used).
Communication providers (email, SMS, WhatsApp Business).
Analytics/fraud-prevention providers.
Public authorities when legally required.
We do not sell your personal data. We put Data Processing Agreements in place with processors to ensure security and compliance.
7. International Transfers
Your data may be stored/processed outside Türkiye (e.g., EU/US) by our service providers. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent measures.
8. Retention
Inquiries/bookings: up to 24 months from your last interaction if you do not become a patient.
Patient records & invoices: retained per Turkish medical/tax laws.
Cookies/analytics: per cookie lifetime (see banner details).
We delete or anonymize data when no longer needed for the purposes collected.
9. Your Rights
Under KVKK and (where applicable) GDPR, you may:
access and obtain a copy of your data,
request correction or completion,
request deletion (subject to legal limits),
restrict or object to processing,
withdraw consent at any time (without affecting prior lawful processing),
request data portability (where applicable),
lodge a complaint with the Turkish DPA (KVKK) or your local authority.
10. Information Security
We implement reasonable technical and organizational measures (HTTPS/encryption, access controls, backups, monitoring). However, no online method is 100% secure.
11. Third-Party Links
Our site may link to external websites we do not operate. We are not responsible for their content or privacy practices. Please review their policies.
12. Contact
Birgul Klinik
Address: Başakşehir / Istanbul, Turkey
Email: [info@birgulklinik.com]
Phone: [+905465021039]